SolatPK Privacy Policy — How We Collect, Use & Protect Your Personal Data

This Privacy Policy describes how SolatPK collects, uses, stores, and protects the personal information of players who use the SolatPK platform at solatpk.bet. SolatPK is an online casino and sports betting platform designed specifically for Pakistani players, offering live casino games, Baccarat, Andar Bahar, PSL betting, and a VIP Club — all operating in Pakistani Rupees (PKR).

Because SolatPK handles real-money transactions and collects personal data for identity verification and regulatory compliance, we have a particular responsibility to be clear and transparent about how your information is handled. This policy is written in plain English, without legal jargon, so that every SolatPK member in Pakistan can understand exactly what they're agreeing to.

By registering an account on SolatPK, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your information as described here. If you disagree with any part of this policy, please do not use SolatPK and contact support to close your account if one has already been created.

SolatPK collects personal information through two routes: information you provide directly when registering and using your account, and information collected automatically as you use the platform.

Information you provide directly:

• Registration details: Full name, date of birth, email address, mobile number, and chosen username and password.
• Identity verification documents: CNIC (Computerised National Identity Card), passport, or other government-issued photo identification — required for account verification and high-value withdrawal requests.
• Payment information: Mobile wallet numbers (Easypaisa, JazzCash, NayaPay, SadaPay), bank account details for IBFT transfers, and partial card details for Visa/Mastercard transactions. Full card numbers are never stored by SolatPK — they are processed by our certified payment gateway.
• Support communications: Any messages, emails, or live chat conversations you have with the SolatPK support team.
• Responsible gaming data: Deposit limits, loss limits, and self-exclusion preferences you set within your account.

Information collected automatically:

• Device information: device type, operating system, browser type and version.
• Connection data: IP address, approximate location (city/region level, not GPS), internet service provider.
• Usage data: pages visited on SolatPK, games played, bets placed, session duration, and navigation patterns within the platform.
• Cookie and tracking technology data — see Section 6 for full details.

SolatPK uses the personal information we collect for the following specific purposes. We do not use your information for any purpose not listed here without obtaining your separate consent.

• Account management: Creating and maintaining your SolatPK account, authenticating your identity when you log in, and enabling all account features including deposits, withdrawals, and VIP Club access.
• Payment processing: Facilitating PKR deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard, and processing withdrawal requests to your registered payment methods.
• Identity verification and compliance: Verifying that you meet SolatPK's age requirement (18+) and confirming your identity for regulatory and anti-money laundering compliance purposes. This is a legal requirement, not optional.
• Security and fraud prevention: Detecting and investigating suspicious account activity, duplicate accounts, bonus abuse, and other violations of SolatPK's Terms and Conditions.
• Customer support: Responding to your queries, resolving disputes, and investigating complaints. Support conversations are retained as part of your account record.
• Service improvements: Analysing usage patterns at an aggregated, anonymised level to improve the SolatPK platform, fix technical issues, and develop new features that better serve Pakistani players.
• Promotions and VIP Club: Calculating your loyalty points, processing weekly rakeback credits, and determining eligibility for specific promotions — where you have opted in to receive such communications.
• Responsible gaming: Operating deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion tools you have configured in your account settings.

SolatPK processes your personal data on the basis of contractual necessity (to operate your account and process payments), legal obligation (identity verification and anti-money laundering requirements), and legitimate interest (security, fraud prevention, and platform improvement).

SolatPK processes all transactions in Pakistani Rupees (PKR) through Pakistan's most widely used payment methods — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard. The security of your payment information is treated with the highest priority.

SolatPK does not store full credit or debit card numbers. Card transactions are processed through a PCI-DSS compliant payment gateway — the card details are handled by the gateway provider, not retained on SolatPK's servers. SolatPK retains only the last four digits and card type for display in your account's payment method list.

For mobile wallet payments via Easypaisa or JazzCash, SolatPK stores your registered mobile wallet number to facilitate future deposits and withdrawals to the same method. This number is associated with your account and is protected under our data security measures.

SolatPK does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Full stop. Your information is shared only in the following specific, limited circumstances:

• Payment processing partners: Your payment method details are shared with our payment gateway providers (for card payments) and mobile wallet operators (for Easypaisa, JazzCash, NayaPay, SadaPay) only to the extent necessary to process your transactions. These providers are contractually bound to protect your data.
• Identity verification providers: When SolatPK conducts enhanced identity verification (KYC), your identification documents may be processed by a third-party verification service. These providers are data processors acting on SolatPK's instructions and are not permitted to use your data for their own purposes.
• Live casino game providers: To deliver live dealer games (Baccarat, Andar Bahar, and others), SolatPK integrates with third-party live casino studios. Your username and bet data are transmitted to these providers to operate the game sessions. These providers do not receive your full personal data.
• Legal and regulatory requirements: SolatPK may be required to disclose personal data to law enforcement, regulatory authorities, or court orders under applicable Pakistani law. SolatPK will comply with lawful requests and, where legally permitted, will notify you of such requests.
• Anti-fraud and security providers: SolatPK uses third-party security services that analyse transaction patterns and IP data to detect fraud. These services process data under strict data processing agreements.

All third parties who process data on SolatPK's behalf are required to maintain appropriate security measures and to use your data only for the specified purposes. SolatPK does not enter into data-sharing arrangements with parties who do not meet these standards.

SolatPK uses cookies and similar tracking technologies to make the platform work correctly, to remember your preferences, and to understand how players use the site so we can improve it. Here is a plain-language breakdown of what we use and why:

• Essential cookies: These are required for SolatPK to function. They maintain your login session, remember your language preference, and ensure your account is secure during your visit. You cannot opt out of essential cookies without disabling the platform entirely.
• Functional cookies: These remember your preferences — such as your preferred game lobby view or notification settings — so you don't have to reconfigure them on every visit.
• Analytics cookies: SolatPK uses anonymised analytics tools to understand which pages and features are most used, how long sessions last, and where players encounter difficulties. This data is aggregated and not linked to individual identities.
• Security cookies: Used to detect and prevent fraudulent logins, duplicate account attempts, and other suspicious activity.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of SolatPK — in particular, essential session cookies are required to stay logged in.

SolatPK takes data security seriously and implements multiple layers of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and deletion.

• Encryption in transit: All communication between your device and SolatPK's servers is encrypted using TLS (Transport Layer Security). The padlock icon in your browser confirms this is active on every page.
• Encryption at rest: Sensitive personal data — including identity documents and payment method details — is encrypted in our databases. Even in the unlikely event of a server-level breach, this data is not readable without the encryption keys.
• Access controls: Access to personal data within SolatPK's internal systems is restricted to staff who require it for specific operational purposes. All access is logged and audited.
• Password hashing: Your SolatPK password is stored as a cryptographic hash — SolatPK staff cannot see or retrieve your password. If you forget it, a reset must be issued rather than retrieved.
• Two-factor authentication: SolatPK supports two-factor authentication (2FA) on accounts. We strongly encourage all Pakistani players to enable 2FA for additional account security.
• Fraud monitoring: SolatPK operates continuous automated monitoring of account and transaction activity to detect suspicious patterns and respond to potential security incidents.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that materially affects your personal data, SolatPK will notify you as soon as reasonably practicable, in compliance with applicable legal obligations.

SolatPK retains your personal data for as long as your account is active. Once your account is closed — whether by you voluntarily or by SolatPK — different retention periods apply to different categories of data:

• Transaction records (deposits, withdrawals, bets): Retained for a minimum of 5 years after account closure for regulatory and anti-money laundering compliance. These cannot be deleted on request.
• Identity verification documents: Retained for a minimum of 5 years after the last transaction associated with your account.
• Account registration data: Retained for up to 2 years after account closure, then deleted unless there is an ongoing legal or compliance reason to retain it.
• Support communications: Retained for 3 years after account closure, then deleted.
• Analytics and usage data: Anonymised and aggregated within 90 days of collection — this data is not attributable to individual accounts after anonymisation.

If you request account closure, SolatPK will process the closure and begin the applicable retention period countdown. You will receive confirmation of closure by email. Retained data after closure is held securely and is not used for any active marketing or operational purpose.

As a SolatPK member, you have the following rights over your personal data. To exercise any of these rights, contact SolatPK support at support@solatpk.bet or via live chat. SolatPK will respond within 10 business days.

SolatPK is strictly an 18+ platform. We do not knowingly collect personal information from any person under the age of 18. If SolatPK becomes aware that an account has been registered by a minor, that account will be closed immediately, all funds will be returned to the depositing payment method, and all data associated with the account will be deleted to the extent permitted by applicable law.

If you believe a person under 18 has registered on SolatPK, please contact support at support@solatpk.bet immediately so we can investigate and act accordingly. SolatPK takes its obligations in this area extremely seriously.

SolatPK may update this Privacy Policy from time to time as the platform evolves, as regulatory requirements change, or as we introduce new features. When we make material changes to this policy, we will notify all registered SolatPK members by email and display a notification within the platform at least 7 days before the updated policy takes effect.

The effective date at the top of this page reflects when the current version came into force. It is your responsibility to review any updates when notified. If you continue to use SolatPK after the effective date of a policy update, you are deemed to have accepted the revised policy.

For any privacy-related questions, data access requests, correction requests, or complaints, contact the SolatPK data team through any of the following channels. All data requests will be acknowledged within 2 business days and responded to in full within 10 business days.

• Email (preferred for data requests): support@solatpk.bet — include "Privacy Request" in the subject line and your registered account email address.
• Live Chat: Available 24/7 from within your SolatPK account panel — for general privacy questions and urgent matters.
• FAQ Page: Visit SolatPK's FAQ for answers to common privacy and account questions.

When submitting a data access or deletion request, you will be asked to verify your identity — typically by confirming details associated with your registered account. This is to ensure your data is only disclosed to you and not to a third party impersonating you.

SolatPK is committed to resolving privacy concerns directly. If you are not satisfied with how SolatPK has handled a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.